MG Motor UK MG3 Hatchback

1.5 VTi-TECH Excite 5dr [2022]

Amazing, helpful and clear communication!! Thankful to Darren!

As a returning customer for Select Car Leasing and from my experience I will use them again and pass on my recommendation to anyone. With delays caused by lockdown and the semiconductor shortage, I was always kept appraised of what was happening. Courtesy calls prior to any email being posted was very welcome and added that personal touch instead of a cold call inbox and having to chase them for any clarification. The rest of the process with contract signing, hand back and drop off went well, and overall am more than happy with the service provided.

**updated**Amazing service right up until delivery day. And after service! There was an issue When the car did not arrive on its due date. I had booked a day off work to receive it but was informed at4.30pm it would be the next day. I had contacted them the day before delivery to make sure it would definitely be the next day and I was told yes. I had to get rid of my old car as we are subject to parking restrictions and are only allowed 1 car each. The following day after it didn't arrive I was promised it would be delivered to my work before 2.30pm so I got a taxi to work.. at my own expense and and it still didn't arrive before scheduled time meaning had to get a taxi home. My rep was very helpful and tried everything to sort the issues for me but unfortunately once the delivery driver had planned his route it couldn't be changed. On the plus side the car is fab and I am very happy with it. **updated section** Having said that after reading my original review Select Car Leasing contacted me and have immediately offered to reimburse me for my out of pocket expenses. Which I think was an excellent response. I actually believe that the problems incurred were not on the part of Select Car Leasing and more down to dealership who did not act on the requests which I guess is out of everyone's control barring the dealership. I have no doubt that Select Car Leasing themselves are excellent and would definitely use them again in the future.

Hi Emma, We take all feedback very seriously and will investigate the points raised within your review. In accordance with company policy, we will be conducting a full investigation into your experience and will be providing you with a public response as soon as possible. In the meantime, if you have any questions please do not hesitate to contact us: 0118 920 5130, or email: reviews@selectcarleasing.co.uk.