4.9 out of 5 27,533 reviews

Mon to Fri: | Sat:

Cancellation Policy

This document explains your cancellation rights in relation to Select Contract UK’s Services

Please note, this policy specifically relates to cancelling Select Contract UK’s brokerage service and does not relate to your cancellation rights with the finance provider.

Defined terms are as defined in our Terms and Conditions Select Car Leasing Terms and Conditions


1 YOUR CONSUMER RIGHT OF CANCELLATION

1.1 For certain goods and services concluded at a distance or off premises you have a 14-day cooling off period under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”). During this period, you can cancel without penalty and without giving any reason. This applies if you are consumer within the definition of those Regulations namely: an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession, including a sole trader or partnership.

1.2 You have 14 days after the date we confirm your order to change your mind (“the Cancellation Period”). However, this cancellation right does not apply where you have:

1.2.1 requested the Services to be performed straight away and during the Cancellation Period, or

1.2.2 placed an Order for a Vehicle which is bespoke and made to your individual specifications. We will inform you if your Vehicle is such that the cancellation right does not apply in advance of us performing the Services.

1.3 Where clause 1.2 applies and you wish to cancel, we reserve the right to charge you the Arrangement Fee and/or Deposit (or a reasonable proportion) where we have commenced performing the Services and cancel the Order. Such fee shall be:

1.3.1 in proportion to what Services have been supplied, in comparison with the full coverage of our contract.

1.3.2 calculated on the basis of the total price agreed in the contract for our Services or, if the total price is excessive, on the basis of the market value of the Services that have been supplied, calculated by comparing prices for equivalent services supplied by other suppliers.

1.4 Where clause 1.2 does not apply, you have a legal right to cancel the contract, where you are a consumer within the definition of those Regulations. This means that during the Cancellation Period if you change your mind or decide for any other reason that you do not want to receive the Services, you can notify us of your decision to cancel the contract and receive a refund. We will refund you as soon as possible and within 14 days of you telling Us you have changed your mind. We refund you by the method you used for payment.

1.5 Your legal right to cancel a contract starts from the date you receive the Order Confirmation (which is the date when the Contract between us is formed). Your deadline for cancelling the contract is the end of 14 days after the day you received the Order Confirmation (Cancellation Period). For example: if you place your Order on 1 January and We send you an Order Confirmation on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. If you cancel outside of this period we reserve the right to charge you all or part of the Arrangement Fee and/or Deposit in the event of cancellation.

1.1 If You cancel outside this Cancellation Period we reserve the right to retain the Arrangement Fee and/or Deposit and/or Initial Payment (as applicable).

1.2 To cancel a contract, you just need to let us know that you have decided to cancel. You must include details of your full name, address and details of the Order you wish to cancel. The easiest way to do this is to email info@selectcarleasing.co.uk or you can complete the cancellation form as set out in our Cancellation Policy.

1.3 You may have a separate right to cancel the Finance Agreement which is not governed set out in this cancellation policy. Please speak to your finance provider about this.

2 CANCELLATION RIGHT- BUSINESS

2.1 The 14-day cancellation right does not apply to transactions conducted by a limited company or a limited liability partnership.

2.2 As a business customer, when you sign the Order Form you request Select Car Leasing to commence providing the Services. You accept that as a business customer the 14-day cancellation right does not apply to you, and you shall be bound by this Cancellation Policy and our Terms and Conditions to the exclusion of those provisions applicable to consumers.

2.3 In the event of cancellation by you, we reserve the right to charge you or all or part of the Arrangement Fee, Deposit and/or Initial Payment (as applicable).

3 HOW TO CANCEL

Order Cancellation

3.1 This is a guide on how to cancel the order of your vehicle with Select Car Leasing.

A separate cancellation process will need to be followed to cancel your finance agreement with the lender – details of which can be found in the terms and conditions of your finance agreement.

The information below relates to your signed order form with Select car Leasing only.

If you are thinking of cancelling, we would recommend that you contact your Leasing Consultant to discuss your circumstances. They can talk through your options and the cancellation process, alternatively you can email; info@selectcarleasing.co.uk with the below information:

  • Your Name
  • Leasing consultant name
  • Order date
  • Vehicle description
  • Your contact details

3.2 Personal Customers

If you are a personal customer, you have a 14-day cooling off period under the Consumer Contracts Regulation, in which you can cancel your order. However please note that you may not receive a full refund of your arrangement fee if you cancel within the 14 days. Beyond the 14-day cooling off period, you will have no right to a refund, however you may be eligible for a credit note subject to conditions detailed below.

3.3 Regulated Business Customers

If you are a Sole Trader or Small Partnership (2- partners), you have a 14-day cooling off period under the Consumer Contracts Regulation, in which you can cancel your order. However please note that you may not receive a full refund of your arrangement fee if you cancel within the 14 days. Beyond the 14-day cooling off period, you will have no right to a refund, however you may be eligible for a credit note subject to conditions detailed below.

3.4 Non-Regulated Business Customers

As a Non-Regulated Business the cooling off period does not apply. When you sign your order form you accept that the cancellation right does not apply to you and that you have made the request for Select Car Leasing to commence their services immediately.

3.5 Customer Specified Vehicles

If the vehicle on your Order Form is configured to a bespoke specification, separate to other fees you may also be charged a deposit which will be non-refundable in the event of cancellation. This will be advised by your leasing consultant at point of order.

4. CANCELLATION COSTS

Please see below for more information on how refunds and credits from Select Car Leasing are processed in line with cancelling your order.

It is important to note that there may be additional charges directly from the supplying dealer or vehicle manufacturer subject to the status of your order at the point of cancellation. Liability for such charges is between you and the supplying dealer or vehicle manufacturer. We will notify you of such charges at the point of cancellation.

4.1 Cancellation Due to Change in Circumstances

  • Anything involving death / severe illness, evidence will need to be provided. Subject to satisfactory proof a Credit Note equivalent to the cost of our services to you will be awarded on receipt of this.
  • If there are any exceptional circumstances, please speak to your leasing consultant as this will require review on evidence provided.
  • If we are unable to supply, you a vehicle due to the manufacturer ceasing production a Credit Note equivalent to the cost of our services to you will be awarded.
  • If you have a change in personal or financial circumstances – the credit will be determined in line with the below and the services that have been fulfilled at that point:
    • If finance documents are signed – you will not be eligible for a credit as we would have completed a minimum of 50% of our services.
  • If you have not signed finance documents, you will receive a credit as stated below:
    • On order for more than 28 days - No credit
    • On order for between 14-28 days - £100+VAT plus Credit Note value**
    • On order for less than 14 days - £145+VAT
    • 4.2 Cancellation due to delay on Vehicle Order


4.2 Cancellation due to delay on Vehicle Order

Where the Anticipated Delivery Date delay is less than 160% of the original Anticipated Delivery Date on the Signed Customer Order the below will apply:

  • Anything involving death / severe illness, evidence will need to be provided. Subject to satisfactory proof a Credit Note equivalent to the cost of our services to you will be awarded on receipt of this.
  • If there are any exceptional circumstances, please speak to your leasing consultant as this will require review on evidence provided.
  • If we are unable to supply, you a vehicle due to the manufacturer ceasing production a Credit Note equivalent to the cost of our services to you will be awarded.
  • If you have a change in personal or financial circumstances – the credit will be determined in line with the below and the services that have been fulfilled at that point:
    • If finance documents are signed – you will not be eligible for a credit as we would have completed a minimum of 50% of our services.
  • If you have not signed finance documents, you will receive a credit as stated below:
    • On order for more than 28 days - No credit
    • On order for between 14-28 days - £100+VAT plus Credit Note value**
    • On order for less than 14 days - £145+VAT


4.3 Cancellation due to exceptional delay on Vehicle Order

At the point of cancellation where the vehicle order Anticipated Customer Delivery Date (ADTC) is delayed by more than 160% of the original ADTC on the signed Order Form a credit equivalent to the cost of our services on the Order Form will be awarded. Examples provided below of increases above 160%:

Initial ADTC (from order)Current ADTCPercentage Increase
6 weeks10 weeks167%
4 months6.5 months163%
9 months14.5 months161%

Future Orders

Please note any monies retained will be kept on file for 6 months – i.e. if you place another order with us within that period, we will deduct the amount retained from the cost of services on the new order.

Any future orders will be subject to the terms of business at that time.

5. COOLING OFF PERIOD

A cooling-off period is the period a customer can cancel the purchase of goods or a service without incurring a penalty. It specifically relates to sales made at a distance, such as online and/or over the phone.

Under Consumer Contracts Regulations, any goods or services sold at a distance or off-premises to customers require a minimum 14-day cooling-off period. During this time, customers can cancel the proposed purchase for any reason and may be refunded any paid deposits, arrangement fees or order confirmation fees.

The cooling-off period starts from the moment an order is placed or a contract is entered into – whether verbal or written – and lasts for 14 calendar days. In this instance customers will have a 14-day cooling off period from the date an order form is signed.

Please note that as per the signed order form, the arrangement fee and order confirmation fees (where applicable) that the customer has agreed to pay is for the cost of our services. By the time the customer has received the formal finance agreement, we would have completed in most cases a substantial proportion of our services, and therefore we will, subject to any extenuating circumstances, retain a percentage, or the full amount of the arrangement fee, order confirmation fee (where applicable) or deposit determined by the services fulfilled, the value of the vehicle or any bespoke options that could affect the re-sale of the vehicle and the services completed.

Please note that customers will also have a cooling off period for the finance agreement which is separate from the order form and the vehicle will not be delivered prior to the expiry of the cooling off period relating to the finance agreement. In exceptional circumstances you may be able to sign a waiver, but this needs to be a joint agreement between the finance provider and the customer.

A cooling-off period rightfully exists to protect the customer. It provides customers with a minimum specific period to fully assess and investigate whether the product or service is right, and to review any legal documentation or associated terms and conditions which apply to the product or service.

During your 14-day cooling-off period, it is advised that customers use this time to make sure they are fully comfortable with the product, goods or service and any associated fees. For vehicle lease agreements, this includes ensuring this type of agreement is right one for the customer, that the vehicle chosen fully meets the customer’s needs, and that the customer is fully aware of its obligations during the term of the contract. Also, that the customer is comfortable with the initial payment, monthly rentals, and associated fees.

6. FEES FOR OUR SERVICES

As an FCA licensed organisation we rely primarily on commission receivable from third parties and fees, such as our arrangement and cancellation fees payable by customers.

Depending on the type of arrangement you enter with us, there may be more than one fee applicable.

Where applicable these will be clearly stated on your Order Form.

6.1 Arrangement Fee – this is the cost for our initial services i.e. processing customers order through to achieving an acceptable finance offer and in turn having, either directly or via the finance provider, secured the customer’s chosen vehicle from a dealer who has provided an anticipated delivery date, which we have relayed onto you. This will be charged at the point of order.

6.2 *Order Confirmation Fee – this is the fee applicable where availability of a vehicle is 3 months or greater and relates to additional services required of us to monitor the vehicle’s progress and relay the same onto you. This will also be charged at the point of order.

6.3 Deposit – this is a sum that may be required to secure an order with the supplier e.g., where the vehicle is of high value or unusual specification. This may be paid to Select Car Leasing or the supplier directly.

6.4 Initial Payment - is the initial rental payable to the customers finance provider, which may be collected by us subject to the finance company

7. POST DELIVERY REBATES

Depending on the type of arrangement you enter with us, you may be eligible for a Post Delivery Rebate.

Where applicable these will be clearly stated on your Order Form.

7.1 **Credit Note – a credit note to the value of the Order Confirmation Fee will be raised for the benefit of the customer upon activation of your Finance Agreement. Payment of the value of the credit note will be subsequently made to you via Worldpay.

7.2 Initial Payment Contribution – some orders may be eligible for a contribution from the supplier towards the initial payment detailed on the Finance Agreement. This will normally be paid to the customer by the supplier after delivery, but prior to collection of the initial payment by the lender.

8. DELAYS

Please note, that lead times are provided by the manufacturer/ supplier and we are reliant on the information provided by the to provide the best estimated lead time to our customers.

Whilst we aim to keep our customers updated via their customer portal with the most up to date information provided by the supplying dealer, it is important to note that as an introducing broker, delivery delays fall outside of our control. Due to this we have no influence or control over delivery dates and therefore we will not accept responsibly for any losses or inconvenience caused because of a delay from the manufacturer/Supplier.

Delivery dates are subject to change by the manufacturer and on occasion delays do occur due to production issues. We will aim to keep you updated throughout the process, however as stated the supplying dealer, will provide updates via your customer portal as they have the most up to date and accurate information, in terms of your order and delivery.

We are always happy for you to contact us if you would like an update, however, please be aware that we will only have access to the same information that has been reflected in your customer portal.

Should a delay in delivery cause you any challenges, then please contact your leasing consultant who can discuss your circumstances and offer potential solutions.

We would recommend that if you have an existing vehicle, you speak with our end of contracts team to see what options are available to you in terms of extending your existing lease. We would never recommend that you sell or return a vehicle until we have a confirmed delivery date of your new vehicle.

Please note that we do not have the facility to provide loan vehicles at no cost to you.

9. DELIVERY

All vehicles are driven unless otherwise stated. Transported Deliveries may be arranged but this is subject to supplier availability and a charge will be applied. Please speak to your leasing consultant for further information.

We do ask that all customers check the vehicle thoroughly before signing to ensure that the vehicle is in good condition and the specification is as required, as per your signed Order Form.

We ask if you the vehicle is not as specified on your signed Order Form, or its condition is not acceptable you contact Select Car Leasing and make a note of any damage on the delivery note. We will agree the best course of action prior to you accepting delivery.

One you have signed to accept a vehicle we will not be able to guarantee we can assistant in resolving subsequent issues.

If you would like any further information on deliveries, please speak to our deliveries team or visit Delivery FAQs - Select Car Leasing