Frequently Asked Questions
When choosing to lease a vehicle with Select Car Leasing regardless of whether you live in an urban or rural location, we will aim to deliver directly to your doorstep however, exclusions apply.
Free delivery will apply to all customers based in England, Scotland, and Wales. Please be aware that for some locations in Scotland north of Edinburgh and Glasgow, additional delivery charges may apply. This will be dependent on the supplying vehicle manufacturer. Please speak to your leasing consultant for further information.
For customers based in Northern Ireland, delivery will be dependent on who the finance provide is. Some will insist that the vehicle is sourced locally, others will allow transportation between the UK and Northern Ireland in line with new import regulations. Customers who wish to meet a delivery driver at a mainland UK port must complete necessary importation documents with a recognised shipping company prior to delivery being arranged. Please speak with your leasing consultant for further information.
Vehicles are usually driven to customers' home/place of work by a delivery agent.
In some cases, the vehicle may be transported on a 'low loader' truck but this is not usually the case. If your vehicle is being delivered via a transporter at your request, this will usually incur an additional charge.
Most dealerships and manufacturers do not provide the option for customer collection of their vehicle. If you would like to check on whether this is available for your vehicle, then please give one of our expert Leasing Consultant’s a call on: 0118 920 5130 or alternatively email: firstname.lastname@example.org.
Yes. Customers usually have their vehicle delivered to their home or their place of work, however if you’d like your vehicle to be delivered elsewhere, then this is fine. You simply need to let us know at least two weeks in advance of providing both the preferred delivery address and any contact details.
You will simply need to have proof of ID such as a passport or drivers licence.
Yes, we will simply need written confirmation at least two weeks in advance, advising who will be signing for the delivery, along with a clear scanned copy of their driving licence.
Please be aware that the vehicle must be thoroughly checked over by the recipient (i.e. you or the nominated person) before it is signed for however.
It is important to ensure you inspect your vehicle fully as Select car leasing or the supplying dealer cannot be held responsible for any issues that have not been noted on your delivery note.
Unfortunately, we are not allocated specific time delivery slots, however the driver responsible should least call you one hour before they arrive.
In some (but not all) instances, drivers are able to provide their customers with an app that provides real time updates on the vehicle's whereabouts and the vehicle's ETA.
No, delivery mileage will not count towards your annual mileage (the only exception being VW Finance Services)
The vehicle is usually delivered with at least a quarter of a tank of petrol (however this is not a contractual obligation).
In most cases, the driver will provide at the very least a basic handover service when they deliver the vehicle. For full details on the vehicle however, please refer to your manufacturer's vehicle handbook.
You will be given two full sets of vehicle keys by your delivery driver.
Yes, we do deliver to Northern Ireland.