An update from Select Car Leasing
We hope everyone is continuing to stay safe and well.
With many restrictions being loosened, we have updated our guidance for customers with a car on order and those anticipating delivery of their new car. While lockdown measures present a challenge to the smooth running of our service, we are working with our partners to get deliveries running efficiently again as soon as possible. Deliveries will recommence over the next few weeks and we are making plans to this end. In the meantime, we have refreshed our guidance below and will continue to update customers with all the latest developments as soon as we have them.
If you are renewing your lease shortly
If your lease is ending soon then we’ve got lots of options here for you, so don’t worry.
Our leasing team can provide you with the right advice and will be calling you in due course.
If you are less than a month away from the end of your lease and have not received any direct communication from our team, please call us directly on: 0118 920 5130.
If you have a vehicle on order
Dealerships & ports are now open, however staffing has been impacted due to COVID19 and the furlough scheme, therefore it may take us a little longer to get an update on your order status .
Manufacturers have restarted production & time scales can now be more accurately planned and communicated.
Now that we have everyone back we have been working hard to provide accurate information on your estimated delivery over the coming weeks and continue to work hard with our partners on this. If you have any questions, please call our orders team directly on: 0118 920 5130 option #3.
If your lease is due to end very soon/your lease has ended
Finance providers vehicle collections departments are now open and are working hard to book your requested collections, we understand that you may not have had a prompt response to your collection request & we thank you for your patience with this.
Finance providers are working hard on the back-log of customers who were unable to return their vehicles during COVID19 Lockdown, which means logistic companies are currently in high demand.
If you current finance provider is one of the following, please contact email@example.com & our end of contract team will arrange the collection on your behalf;
Arval UK Group Ltd
LeasePlan UK Ltd
If your current lease is with a different finance provider, please contact them direct to arrange your collection. You can find contact details of all funders here: www.selectcarleasing.co.uk/key-funders. Please find links to their latest Coronavirus information here: www.selectcarleasing.co.uk/coronavirus-notice/#funders.
If you’re interested in taking a new vehicle lease
We’d love to chat with you about how we can help. We can still order and reserve vehicles and still have our amazing website special offers being updated every single day. We are negotiating new deals with vehicle suppliers daily to keep getting the best deals for you.
Are lease vehicle deliveries still taking place?
Deliveries are now taking place safely. BVRLA minimum standards for Covid19 secure vehicle handovers must be met upon handover or collection of a vehicle. Below is a link to the BVRLA current guidelines;
Are there vehicles available right now?
There are plenty of vehicles 'in stock' that have already been built that you could be driving once deliveries formally recommence. They’re a great option if you don’t want to wait for a vehicle to be built, although you may have to be more flexible when it comes to specification and colour options. To take a look at our some of our best latest offers please simply visit our car leasing special offers page here: https://www.selectcarleasing.co.uk/special-offers/
Any servicing and MOT queries
Following the announcement that the MOT extensions will cease from 31st of July 2020 it is now important that if you have been continuing to use your lease vehicle & your MOT has expired and or your service is due that you get your MOT & service seen to as soon as possible.
*Please note that many of our dealerships are not currently offering a collection and delivery service for servicing and MOT's due to COVID-19.
When will my initial/ monthly payments be taken?
If you have already taken delivery of your vehicle the finance company can take your first payments from the day of delivery up until 21 days after delivery.
Please be aware due to lockdown delivery paper work has been delayed, therefore you may not have had any payments taken yet by your finance provider
If your payment has not yet been taken and 21 days has passed since delivery, please contact our customer service team on 0118 920 5130.
You must ensure you are retaining all payments as once you are set live with your finance provider all payments will be taken at once.
If you have signed your lease agreements with one of our finance providers, but have not yet taken delivery there is no need to worry as payments will not start until you have taken delivery of your vehicle, unless you have been specifically advised an initial payment is due prior to delivery – This would have been communicated to you at the point of order with your leasing consultant.
Any payment difficulties
Please be sure to tell us if you feel your current financial situation has changed prior to taking delivery of your vehicle lease.
As noted above, if you have already taken delivery of your vehicle lease, it’s best to contact your funder as soon as possible if you think there’s a strong likelihood you may experience payment difficulties.
Just have your specific situation written down before you call - a conversation early on will help them know exactly where you stand. You can find the contact details of your funder here.
If you are still stuck then simply speak to us on the general number above.
How can I sell my current car and then lease a car
We work with our dedicated partner, Motorway (https://www.selectcarleasing.co.uk/motorway), to help customers get the best price when it comes to selling their current vehicle.
Despite running a limited service, some vehicle valuations are still available.
Are you a current NHS, Education or Public Safety key worker?*
We’ve dropped the entire arrangement fee for any new vehicle lease** for you.
Secondly, we have extended our opening hours for key workers to 10pm, so you can get through to us when it suits you.
Funder Coronavirus Information
*Key workers as defined above include people from the following sectors: NHS Health and social care, Education and childcare, Public safety and national security. **Any new vehicle lease taken out with Select from 3/4/2020