Volkswagen Passat Estate Lease

Jon was excellent throughout the process, and really worked hard for me. There was a small price discrepancy, as the “in stock deal” on the website only indicated the price for a base model without any additional options, which was not actually possible to order - which I felt was a little misleading. However, Jon worked up a deal I was happy with, and communicated very well throughout the process - including following up with some issues after delivery. I will definitely use again.

Yeh, good service a bit of headache filling forms couple of times but turn around was very good and with the maintenance cover it’s peace of mind.

What's great: I'm now driving a lovely Lexus at a far more affordable price than I could find elsewhere. My contract includes a full maintenance deal which isn't always available with other providers. The sales process and arranging the finance was a good experience, with lots of support from Dave. Thanks Dave! BUT ... Once the contract had been agreed, communication was terrible. I was told that I would get access to the portal (which is the only way to track progress) 'shortly': it took 2 weeks and multiple phone calls and emails (initiated by me)to gain access. Promises to phone me back were not met. In the end, Dave sorted it out. Thanks Dave. The portal looked promising as it appeared that I could track my car's journey from the factory in Japan to delivery. However, apart from me uploading identity documents to it (not acknowledged until I got in contact), the portal did not change except to put my expected delivery date back a month (no explanation). Then out of the blue, the Lexus dealership phoned me to say that my car was ready for collection. This was surprising as the portal located the car in Japan, and gave me a bit of a dilemma as I needed to get rid of my current car at very short notice (anyone looking for an Audi Q2?). Nothing from Select Car until I contacted them to say where the car was. Their failure to contact me was apparently the Lexus dealership's fault in some way ... which I find hard to believe to be honest. I made the decision to collect the car rather than have it delivered, in order to get a proper dealership handover, which I was told was fine. Only nothing happened until I phoned Select Car and was told that I had to arrange collection directly with the dealer. That was news to me, but I did it, and was then sent regular emails informing me that my car was due to be delivered to my house on that date. A few more phone calls followed to sort that out ... Maybe I just had a poor experience. Maybe if you go for a car that is in stock rather than a factory order the process might be smoother. At the end of the day, I did get my car at a good price and within the original time frame, so on reflection I've changed my rating from 3 to 4 stars. But it was a frustrating journey which some joined-up communications at Select Car would have made a happier overall experience.