Dacia has launched a new car – the Jogger – which aims to plug a gap in its range, so we took it for a spin to see if its athletic moniker is justified.
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Good friendly efficient service from Richard & Co. kept up to date as things progressed.
Excellent service from start to finish! Second time leasing off them!
I had an almost identical experience as Sonia Priestley seen below. I ordered a car advertised in stock, double checked it was in stock as I was going to be without a car. Received communication telling me the order was delayed. When I asked why they were very cagey. Despite my disappointment I continued with the order and received yet a further delay with another email saying that the car will be delayed. It's worth noting that at every stage and delay I attempted to contact my sales advisor who most of the time ignored me but when he didn't was useless and just made more empty promises. The car was then delayed further. Unlike Sonia when I questioned the delay in the order, I was given the 2 options: One, I could cancel the order, leaving me with no car, no future order and having wasted several months waiting for a car that would never arrive. Two, wait until its delivered. When I asked for a rental car they said they didnt have any. This left me with no car and having extreme difficulty to commute to work. Finally the salesman just made constant excuses as to why it wasn't their fault. Made no attempt to offer a resolution. No alternative car was suggested. When I got slightly irritated with thier lack of providing a solution to a mistake of thier making, the salesman hung up the phone. Whatever went wrong with my original stock order should have been be transparently explained. This would have saved a lot of time and this complaint would not have been necessary.