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Treating customers fairly

Our responsibilities as a business are part of what we do, every day, throughout the organisation. Being a responsible business makes complete sense to us. We're responsible for our customers, our business and our employees - without them we wouldn't be the business we are today.

At Select Car Leasing we are dedicated to providing the best possible customer service and treating you in the fairest possible manner. Ever since our formation in 2004 we have always prided ourselves on delivering the highest standards of service which our customers can be truly satisfied with.

Treating Customers Fairly (TCF) is a key principle set by the national financial regulator the Financial Conduct Authority (FCA) to ensure that customers are treated fairly.

It is a document which is crucial to how we carry out every aspect of our business. The FCA have set out six 'Treating Customers Fairly' principles which outline how we communicate and engage with our customers, the quality of service we provide and the fairness of our procedures. As a fully licensed broker we are proud to follow the FCA's treating customers fairly guidelines:

How do we ensure customers are treated fairly?

Vulnerable Customers

Select Car Leasing are committed to treating all customers fairly and in line with this we have a policy on Vulnerability. Our policy sets out guidance for our staff around vulnerability to ensure we act with appropriate levels of care for any customers who are identified as being vulnerable. Please email our compliance manager directly should you wish for further information or wish to see a copy of our policy - stevetongue@selectcarleasing.co.uk