Call: 0118 920 5130 MON - FRI: 9AM - 8PM SAT: 10AM - 5PM
    
TREATING CUSTOMERS FAIRLY

Our responsibilities as a business are part of what we do, every day, throughout the organisation. Being a responsible business makes complete sense to us. We're responsible for our customers, our business and our employees - without them we wouldn't be the business we are today.

At Select Car Leasing we are dedicated to providing the best possible customer service and treating you in the fairest possible manner. Ever since our formation in 2004 we have always prided ourselves on delivering the highest standards of service which our customers can be truly satisfied with.

Treating Customers Fairly (TCF) is a key principle set by the national financial regulator the Financial Conduct Authority (FCA) to ensure that customers are treated fairly.

It is a document which is crucial to how we carry out every aspect of our business. The FCA have set out six 'Treating Customers Fairly' principles which outline how we communicate and engage with our customers, the quality of service we provide and the fairness of our procedures. As a fully licensed broker we are proud to follow the FCA's treating customers fairly guidelines:
  • OUTCOME 1: Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • OUTCOME 2: Products and services marketed and sold in the retail market are designed to meet the needs of any identified consumer groups and are targeted accordingly.
  • OUTCOME 3: Consumers are provided with clear information and are kept appropriately informed before, during and after point of sale.
  • OUTCOME 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  • OUTCOME 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect
  • OUTCOME 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
HOW DO WE ENSURE CUSTOMERS ARE TREATED FAIRLY?
  • Always put the needs and requirements of our customers at the forefront of everything we do.
  • Continue to make certain our customers understand from the outset about any risks associated with the services we provide.
  • Keeping customers informed of all information at all times in a way that isn't misleading or ambiguous.
  • Maintaining transparency at all times with customers.
  • Maintaining clarity. We don't want our customers to feel like any information is being kept from them, our services are free from any hidden terms and conditions or complex technical jargon.
  • Offer accurate advice that is appropriate to a customer's specific circumstances and requirements.
  • We understand the importance of customer privacy, you can read more about our Privacy Policy and Data Protection here: https://www.selectcarleasing.co.uk/privacy-policy.html
  • Regularly reviewing internal processes and systems to make sure our customers are getting the best possible service.
  • Dealing with and responding customer complaints. We understand that sometimes you may not feel satisfied with the service provided, if that is the case we always respond and deal with complaints in a prompt and professional manner. You can read more about what to do if you have a complaint here: https://www.selectcarleasing.co.uk/Complaint-Procedure.html
Vulnerable Customers
Select Car Leasing are committed to treating all customers fairly and in line with this we have a policy on Vulnerability. Our policy sets out guidance for our staff around vulnerability to ensure we act with appropriate levels of care for any customers who are identified as being vulnerable. Please email our compliance manager directly should you wish for further information or wish to see a copy of our policy - stevetongue@selectcarleasing.co.uk

Call us on: 0118 920 5130

 

Monday to Friday: 09:00 to 20:00    

Saturday: 10:00 to 17:00    

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Select Car Leasing is a trading style of Select Contracts (UK) Limited and the firm is authorised and regulated by the Financial Conduct Authority FRN 670832. Select Car Leasing are a credit broker not a lender. VAT Registration No 181 8746 74. ICO Registration ZA076253. Company Number 065690988. Select Car Leasing are proud to be a member of the British Vehicle Rental and Leasing Association (BVRLA) No 1846.

 


Copyright 2016 Select Car Leasing. All Rights Reserved.

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Select Car Leasing is a trading style of Select Contracts (UK) Limited and the firm is authorised and regulated by the Financial Conduct Authority FRN 670832. Select Car Leasing are a credit broker and not a lender. VAT Registration No 181 874674. ICO Registration ZA076253. Company Number 06569098. Select Car Leasing are proud to be a member of the British Vehicle Rental and Leasing Association (BVRLA), No 1846. Registered address: Atlantic House, Imperial Way, Reading, Berkshire, RG2 0TD

© Copyright 2017 Select Contracts UK Limited. All Rights Reserved.

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