Please note there has been significant legislation changes to Vehicle Excise Duty (VED) which will affect all vehicles registered 1st April 2017 onwards. What you need to know in five points.Tap here to read more
VED changes and how they affect you
  1. First Year Rates (FYRs) of VED will vary according to the carbon dioxide (CO2) emmisions of all vehicles ranging from £0 for zero-emmision right the way up to £2000 for cars with CO2 over 255g/km.
  2. Subsequent years a flat standard rate (SR) of £140 will apply in all subsequent years, except for zero-emissions cars for which the standard rate (SR) will remain £0.
  3. Cars with a list price above £40,000 will attract a supplement of £310 on the standard rate (SR) after the first 12 months for the next 5 years.
  4. After 5 years the added £310 supplement will no longer be paid, reverting back to the standard rate (SR).
  5. All cars registered before 1st April 2017 will remain in the the current VED system, which will not change.
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Call: 0118 920 5130 MON - FRI: 9AM - 6.30PM SAT: 10AM - 5PM
    

Treating Customers Fairly

Treating customers fairly

At Select Car Leasing we are dedicated to providing the best possible customer service and treating you in the fairest possible manner. Ever since our formation in 2004 we have always prided ourselves on delivering the highest standards of service which our customers can be truly satisfied with.

Treating Customers Fairly (TCF) is a key principle set by the national financial regulator the Financial Conduct Authority (FCA) to ensure that customers are treated fairly.

It is a document which is crucial to how we carry out every aspect of our business. The FCA have set out six ‘Treating Customers Fairly’ principles which outline how we communicate and engage with our customers, the quality of service we provide and the fairness of our procedures. As a fully licensed broker we are proud to follow  the FCA’s treating customers fairly guidelines:

 

Outcome 1: Customers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of any identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

 

How do we ensure customers are treated fairly?

-       Always put the needs and requirements of our customers at the forefront of everything we do.

-       Continue to make certain our customers understand from the outset about any risks associated with the services we provide.

-       Keeping customers informed of all information at all times in a way that isn’t misleading or ambiguous.

-       Maintaining transparency at all times with customers.

-       Maintaining clarity. We don’t want our customers to feel like any information is being kept from them, our services are free from any hidden terms and conditions or complex technical jargon.

-       Offer accurate advice that is appropriate to a customer’s specific circumstances and requirements.

-       We understand the importance of customer privacy, you can read more about our Privacy Policy and Data Protection here: https://www.selectcarleasing.co.uk/privacy-policy.html

-       Regularly reviewing internal processes and systems to make sure our customers are getting the best possible service.

-       Dealing with and responding customer complaints. We understand that sometimes you may not feel satisfied with the service provided, if that is the case we always respond and deal with complaints in a prompt and professional manner. You  can read more about what to do if you have a complaint here: https://www.selectcarleasing.co.uk/Complaint-Procedure.html

 

Call us on: 0118 920 5130

 

Monday to Friday: 09:00 to 18:30

Saturday: 10:00 to 17:00

 

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Select Car Leasing is a trading style of Select Contracts (UK) Limited and the firm is authorised and regulated by the Financial Conduct Authority FRN 670832. Select Car Leasing are a credit broker not a lender. VAT Registration No 181 8746 74. ICO Registration ZA076253. Company Number 06569098. Select Car Leasing are proud to be a member of the British Vehicle Rental and Leasing Association (BVRLA) No 1846. Registered address: Atlantic House, Imperial Way, Reading, Berkshire, RG2 0TD


Copyright 2016 Select Car Leasing. All Rights Reserved.

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Select Car Leasing is a trading style of Select Contracts (UK) Limited and the firm is authorised and regulated by the Financial Conduct Authority FRN 670832. Select Car Leasing are a credit broker and not a lender. VAT Registration No 181 874674. ICO Registration ZA076253. Company Number 06569098. Select Car Leasing are proud to be a member of the British Vehicle Rental and Leasing Association (BVRLA), No 1846. Registered address: Atlantic House, Imperial Way, Reading, Berkshire, RG2 0TD

© Copyright 2017 Select Contracts UK Limited. All Rights Reserved.

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